Support

We want you to thoroughly enjoy your Sonoma Model One Headphone System, and use it to its fullest potential. Therefore, please find below essential information and software that will help you achieve that goal.  We encourage you to check back here from time-to-time to see whether newer product firmware is available which will further improve the performance of your Model One. 

If, however, you have any technical issue with the installation or use of your Model One, please do not hesitate to contact us using the link below.  Our Technical Support team is on hand to help. Should your Model One develop a fault or require service, you can also use the link below to request repair service.

Please use our Contact Us feature for any general query or feedback you would like to share with us.

Sonoma M1 downloads

Manuals

Sonoma M1 Headphone and Amplifier User Manual (PDF, 4.1MB) — This PDF document contains full operating instructions for the Sonoma Model One Headphone System.

Sonoma M1 Amplifier Quickstart Quide (PDF, 325KB)  This PDF document contains basic (visual) information about connecting the Sonoma Model One Amplifier

Sonoma M1 Headphone Quickstart Guide (PDF, 386KB)  This PDF document contains basic (visual) information about connecting the Sonoma Model One Headphones

Drivers and software (Windows users)

XMOS driver installer (3.34.0) — This driver installer file is REQUIRED by all Windows users in order to ensure bit-perfect transmission of digital audio data from a PC to the Sonoma Model One amplifier via USB.

Firmware (1.1.2) — We continually strive to improve the performance of the Model One, and may release updated firmware from time-to-time.  If your installed version is lower in number, please use this file to update to the latest release version.

Drivers and software (Macintosh users)

Firmware Updater Package (1.0a) — Mac users should use this utility to both query and update the installed firmware version.

Firmware (1.1.2) — We continually strive to improve the performance of the Model One, and may release updated firmware from time-to-time.  If your installed version is lower in number, please use this file to update to the latest release version. 

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